We accept all major credit cards (Visa, MasterCard, Discover, American Express).
3. Are my credit card and personal information secure using your site?
4. How long does it take to receive my order?
Once an order is placed, you should be expecting your package in one following time frames:
- Standard : Receive in 3-5 business days from the day order placed - Express : Receive in 1-3 business days from the day order placed - Free : Receive in 4-6 business days from the day order placed
Please note that if you placed an order on a non-business day, you need to start estimating for the following business day. Remember that our business days are Monday through Friday, excluding major US Holidays.
5. How can I track my order?
Shipping confirmation email containing your tracking number is emailed once an order has been dispatched. If you do not have access to email, you can always log into your account and track your order under My Orders. By any chance, if you do not receive the tracking information within 3 business days, please contact customer service.
6. Can I cancel or change my order?
Unfortunately, an order cannot be canceled/changed once the order has been received and processed. If a customer no longer needs the product, he or she can refuse the package on its delivery by the mail carrier. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost. If there are more questions, please contact us and we will be more than welcome to help.
7. How do I check on an order that I have placed?
Once an order is placed, Wiggram will email you an Order Confirmation/Receipt letting you know that the order was received. In the email, you will receive the estimated time frame when you should expect your package and the tracking order number. If you do not receive the email or do not have access to email, please contact Wiggram customer service.
8. I am not receiving my emails, what should I do?
There is a possibility that the emails are sent to your SPAM folder. To receive your emails properly, make sure that they no longer are sent directly into your SPAM folder. Adding our email address will allow emails to be sent directly to your inbox.
9. What are your return and exchange policy?
If you are not satisfied with your order, you need to contact us and submit a claim for the items within 14 days from delivery date. It will take 1-8 days to process your return claim. For detailed information, check our return policy in customer service.
Wiggram provides a variety of domestic US shipping options for its customers.
– Shipping Rates – Shipping rates may alter from time to time, so please be aware when ordering an item. – Shipping Costs includes the following: – handling – possibly state tax – For any international customers, the shipping regulations may differ and may including only the shipping and handling of your package. – Order Processing and Deadline – Orders are processed only in business days, which means Monday through Friday (excluding national holidays). – Order Processing may take to a maximum of 7 business days, depending on the immediate item availability. – All orders received before 1 pm EST, on a business day, may begin processing the same day the item was ordered. However, orders submitted after the cutoff time will begin to process the following business day. – Please understand that when the order is processed, it does not mean that it has been shipped. – Shipping Timeframes and Confirmation Emails. – Once we have finished processing your order and is ready to be shipped/deliver, Wiggram will send you an automated shipping confirmation email with your tracking number. – Shipping Carriers – Orders shipped via standard shipping will be shipped via the US Postal Service or UPS. There is no method of guarantee that your order will be shipped via a certain method when choosing standard delivery. – Customers are able to check their packages through the tracking number given. – Generally, UPS will deliver your package by 8 PM on the estimated date of delivery. – Please note that UPS does not deliver to P.O. Boxes. It only accepts shipments to a valid street address. – Eligibility for Free Shipping – Free shipping is offered to only UPS or USPS ground shipping. Free shipping is not offered for any international orders. – Please note that certain items are ineligible for free shipping. Therefore, you will be asked to remove those item(s) if you wish to have free shipping. – After any discounts are applied, only then is free shipping determined for the order. – The minimum purchase required for Free Shipping is$35. – Weekend Delivery – Expedited orders shipped via UPS are also delivered during business days (Monday through Friday only). – Orders shipped via USPS (standard) are delivered Monday to Saturday. – Delivery is not available on Sundays. – Risk of Loss – All orders purchased from Wiggram is made in accordance to a shipment contract with our carriers, meaning that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. – Lost packages must be reported within 14 days from delivery date. – If your order is shipped via USPS, you must contact USPS Customer Service to open a case so the carrier can investigate the loss. – It may take a maximum of 7 business days to process any lost package claim.
– Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged.
– All merchandise must be in its original shipping box. If returned items are not in the same condition as they were sent, Wiggram will refuse the package and sent it back to you with a shipping charge.
– To return an item for any reason, please fill out our return form located in the Customer Service Section of our website, and submit. We will review it and give you further notice once received and inspected.
– The returning party must prepay the freight/shipping charges.
– Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s)
– If the original order is qualified for free shipping, shipping costs will be deducted.
– Customers are responsible for the additional costs associated with the return.
– Only when the item was shipped incorrectly or damaged, then original shipping fees will be refunded. Otherwise, the cost of the return shipping will be deducted from your refund. We recommend when shipping any returns to use a reliable and traceable delivery method, as we are unable to refund or replace without proof of delivery.
– Any claims for missing, damaged, or defected items must be submitted within 14 days from delivery date. Additionally, photo proof must be displayed as evidence that the item is damaged or defected. All these claims can take from 1 to 8 business days to be resolved.
– Return Credit will be issued after the completion of the inspection of returned item(s) and will always be issued to the same card to which they were originally charged. Upon approval, credit will be applied to your account.
– International or military installation returns must be made within 20 days from delivery date. International customers are responsible for additional charges, which may include hanging and customs.
Refused Package/ Undeliverable as Addressed (Return To Sender)
– If you wish to have your order reshipped, there may be an additional payment needed for the cost of shipping.
– If unwilling or unable to pay for shipping, the package will be treated as a regular return. A 30% restocking fee will be applied, and the shipping cost is not refundable.
Ineligible Items for Return
– Clearance Items, Special Sale Items, Promotional Items, Special Order Items
– Any product that is opened, used, tried on, altered, damaged by customers, and if missing any pieces from the original material.