FAQ

If your questions aren't answered here, Please contact us. We're happy to help

1. What are your hours of operation?

Monday through Friday 9 A.M. – 6 P.M
Lunch: 12pm - 1pm

2. What are the forms of payments available?

We accept all major credit cards (Visa, MasterCard, Discover, American Express).

3. Are my credit card and personal information secure using your site?

All your personal information is secure when using our site. We take your privacy and personal information very seriously and use every method of precaution necessary to ensure your shopping experience is safe. Wiggram uses the highest security method Secure Socket Layer (SSL) encryption to keep your private information and credit card information as secure as possible. For more details and information, you can go to our Privacy Policy page to learn more.

4. How long does it take to receive my order?

Once an order is placed, you should be expecting your package in one following time frames: 

Standard : Receive in 3-5 business days from the day order placed
Express : Receive in 1-3 business days from the day order placed 
Free : Receive in 4-6 business days from the day order placed

Please note that if you placed an order on a non-business day, you need to start estimating for the following business day. Remember that our business days are Monday through Friday, excluding major US Holidays. 

5. How can I track my order?

Shipping confirmation email containing your tracking number is emailed once an order has been dispatched. If you do not have access to email, you can always log into your account and track your order under My Orders. By any chance, if you do not receive the tracking information within 3 business days, please contact customer service.

6. Can I cancel or change my order?

Unfortunately, an order cannot be canceled/changed once the order has been received and processed. If a customer no longer needs the product, he or she can refuse the package on its delivery by the mail carrier. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost. If there are more questions, please contact us and we will be more than welcome to help.

7. How do I check on an order that I have placed?

Once an order is placed, Wiggram will email you an Order Confirmation/Receipt letting you know that the order was received. In the email, you will receive the estimated time frame when you should expect your package and the tracking order number. If you do not receive the email or do not have access to email, please contact Wiggram customer service.

8. I am not receiving my emails, what should I do?

There is a possibility that the emails are sent to your SPAM folder. To receive your emails properly, make sure that they no longer are sent directly into your SPAM folder. Adding our email address will allow emails to be sent directly to your inbox.

9. What are your return and exchange policy?

If you are not satisfied with your order, you need to contact us and submit a claim for the items within 14 days from delivery date. It will take 1-8 days to process your return claim. For detailed information, check our return policy in customer service.